The following terms and conditions apply to any transaction or contact between yourself and Brookside Pottery Limited, for the sale and purchase of items or experiences via email, phone or in person. The terms do not affect your statutory rights.
Note: ’experiences’ refers to classes, courses, pottery painting, workshops or any other activity organised by Brookside Pottery Limited.
General
You must comply with all rules and regulations issued by us and please pay particular attention to any requirements as to dress or the wearing of protective equipment.
Disruptive, abusive, or inappropriate behaviour, language or threatening behaviour towards staff or other customers will result in you being asked to leave the studio. Any payments already made to Brookside Pottery Limited will not be reimbursed in this event.
The number of 'non painters' in each group is restricted to two.
Bookings and Payments
Event bookings are subject to full amount as set out on the Brookside Pottery Limited website.
Payment can be made by cash or card.
Age Restrictions
Although pottery painting is suitable for all age groups, children under the age of 16 must be accompanied by a responsible adult at all times whilst in the studio.
Experiences
The terms of Brookside Pottery Limited price list and these terms and conditions constitute the terms of the legally binding contract between you, the customer, and Brookside Pottery Limited.
Bookings are for a specific start, finish, and time duration. If you do not attend on a punctual basis, we cannot guarantee that you will receive your full experience.
We do not offer provisional bookings. If your date of choice is fully booked, you will be offered the next available date.
Cancellations by Brookside Pottery Limited
Brookside Pottery Limited will be entitled to cancel any booking at any time subject to the repayment of any deposit or fees received for the booking that has been cancelled.
In the unlikely event of cancellation of a booking by ourselves for reasons not defined in Force Majeure, we undertake to offer a suitable transfer to an alternative date, or a full refund (within 7 days) of the cost of the booking. We cannot be held liable for any third-party costs, such as travel bookings or accommodation.
Force Majeure
If Brookside Pottery Limited is forced to close due to circumstances outside our control (including but not limited to a pandemic, epidemic, or adverse weather conditions), customers will be offered a voucher to the value of the booking that had to be cancelled. This will be valid for 12 months from the date that original experience was due to take place.
It is essential to book in advance for any future experiences.
Availability of Experiences and Prices
We make every attempt to ensure that all prices on our website are accurate, however, discrepancies may occur. If we discover an error in the price of experiences or products already ordered we will inform you as soon as possible and ask that you reconfirm your order at the correct price, while also giving you the option to cancel it. If we are unsuccessful in contacting you, we will consider the order cancelled.
Validity
By booking an experience or event or ordering a product from Brookside Pottery Limited you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions before placing an order or prior to requesting a cancellation in case there are any changes.
Your Undertakings and Warranties
You warrant that the information given on your order is complete and accurate.
Our Contract
No contract for the sale of any experience will subsist between you and Brookside Pottery Limited until a confirmation has been sent. You must check that the details on this confirmatory e-mail are correct as soon as possible and we recommend that you keep this for your records.
Data Protection
Brookside Pottery Limited will never make your personal details available to third parties. We will only retain details for as long as they are useful for Brookside Pottery Limited to contact you.
No credit or debit card information will be held by Brookside Pottery Limited.
Information you enter into our booking systems may be collected and stored by us so that we may contact you in relation to your booking.
Please refer to our Privacy Policy on our website for further details.
Limitation of Liability
Although we take every care to ensure accuracy, we make no warranties as to the accuracy of the information we place on our web pages. The extent of our liability for any breach of these terms and conditions shall be limited to the value of the product or experience ordered by you in the relevant transaction.
To ensure the avoidance of injury or harm to themselves or others, customers must not use any equipment or tools in the studio unless supervised or trained by a member of staff. Children must always be supervised by a responsible adult. However, nothing in these terms and conditions shall exclude or limit Brookside Pottery Limited’s liability for death or personal injury because of Brookside Pottery Limited’s negligence.
Brookside Pottery Limited does not accept liability for loss or damage of customer property in the inside the studio or immediate vicinity.
Invalidity of Terms and Conditions
If for any reason part of these terms and conditions is unenforceable; the validity of the remaining terms and conditions shall not be affected.
Governing Law and Jurisdiction
These terms shall be governed by and construed in accordance with English Law and agree to submit to the exclusive jurisdiction of the English courts.